Thank you for choosing LiMitt Art and the unique handmade art. My goal is to ensure a fulfilling experience for all our customers, both in the EU and internationally. Please find below the refund policy which considers the nature of the products and complies with online sales regulations.

STANDARD PRODUCTS

For customers within the EU, in compliance with the Consumer Rights Directive, you are entitled to a 14-day refund period. If you wish to return a standard, non-customized product for any reason within 14 days of receiving it, please contact me at order@limitt-art.com. The item must be returned in its original condition and packaging. If it is not returned in its original condition and packing the refund will not be possible. Please note that return shipping costs are the responsibility of the customer, and the original shipping costs cannot be refunded. I will examine the product as soon as it has been returned and contact you via email.

DAMAGED OR DEFECTIVE PRODUCT

If you receive a defective or damaged item, irrespective of your location and if it is custom made or standard product, please contact us within 24 hours after receiving it with details of the product and the defect, along with clear pictures showing the damages and defects and the packaging. I will review your claim and notify you within 72 hours about eligibility for a refund or replacement. Eligible claims will lead to a replacement or refund of the purchase price via the original payment method.

ADDITIONAL INFORMATION

International Orders: Customers outside the EU should be aware that return and refund policies may differ. I advise international customers to contact me for any concerns before making a purchase.

CONTACT AND CLAIMS

For all concerns, returns, or claims, please reach out to me at order@limitt-art.com. Include your order details and a description of your issue for a swift resolution.

Your trust and satisfaction with our products and services are crucial.